Adichunchanagiri University
Students Grievance Cell
Formal grievance redressal mechanism for complaints, academic disputes, and feedback — ensuring every student voice is heard, addressed, and resolved with transparency.
About the Cell
Students' Grievance Cell

The function of the cell is to look into the complaints lodged by any student, and judge its merit. The Grievance Cell is also empowered to look into matters of harassment. Anyone with a genuine grievance may approach the department members in person, or in consultation with the officer in-charge Students' Grievance Cell. In case the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox / suggestion box of the Grievance Cell at the Administrative Block. Grievances may also be sent through e-mail to the officer in-charge of Students' Grievance Cell.

Online Portal
Grievance Redressal Portal
Submit and track your grievances through the ACU online grievance management system.
ACU Grievance Management System

Submit Your Grievance Online

Use the university's dedicated online portal to register academic, administrative, or campus-related grievances. All complaints are tracked and resolved with full confidentiality.

Visit Grievance Portal
Purpose
Objective of the Grievance Cell

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.

A Grievance Cell should be constituted for the redressal of the problems reported by the Students of the College with the following objectives:

  • Upholding the dignity of the College by ensuring strife free atmosphere in the College through promoting cordial Student-Student relationship and Student-Teacher relationship etc.
  • Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
  • Suggestion / Complaint Box is installed in front of the Administrative Block in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the College.
  • Advising Students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.
  • Advising all the Students to refrain from inciting Students against other Students, Teachers and College administration.
  • Advising all staff to be affectionate to the Students and not behave in a vindictive manner towards any of them for any reason.
  • Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.
Smart Classrooms Centralized Library Research Labs Amphitheatre
Scope
Grievance Categories
The cell will deal with grievances received in writing from the students about any of the following matters:
CategoryDetails
Academic MattersRelated to timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.
Financial MattersRelated to dues and payments for various items from library, hostels etc.
Other MattersRelated to certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers etc.
Functions
Functions of the Grievance Cell
  • The cases will be attended promptly on receipt of written grievances from the students.
  • The cell formally will review all cases and will act accordingly as per the Management policy.
  • The cell will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.
Complaint Procedure
Procedure for Lodging Complaint
  • The students may feel free to put up a grievance in writing / or in the format available in the admin department and drop it in the boxes.
  • The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.
  • The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

Need Assistance?

For any queries regarding the grievance redressal process, reach out to the university administration.

Email
registrar@acu.edu.in
Phone
08234 - 287571
We are using cookies to give you the best experience. You can find out more about which cookies we are using or switch them off in privacy settings.
AcceptPrivacy Settings

GDPR

  • GDPR

GDPR